We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Customer is responsible for all shipping costs and 10% restocking fee. All returns MUST be returned by December 1st, 2023. Absolutely no returns will be accepted after December 1st, 2023.
To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds on Products with Free Shipping
The original shipping cost will be deducted from the refund. For example, if a Starter Pack is returned, the customer will be responsible for the return shipping expense, the 10% restocking fee, and the initial cost of labels to ship the product.To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately at ChristmasLightContractorsUSA@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Include pictures of the packaging, shipping label, and contents.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (less shipping). Please remember it can take some time for your bank or credit card company to process and post the refund too. This process could take up to 30 days, though we will try to do it as quickly as possible.
Refunds on Items Sent to Wrong Address
We ship orders to the address provided by the customer. If the customer provides a wrong address and is not able to receive their product because of this, Christmas Light Contractors will not be held responsible for the missing packages. There will be no refunds issued and no new packages shipped out.
Returns not in Original Packaging
If an item is returned and is used or not in it's original packaging, the package will be shipped back to the customer and the return will be canceled.