Shipping Policy
When will I receive my shipment?
During the months of September-December
Unless specified in the description, orders placed before 2pm on business days will be processed the same day.
Orders placed on the weekend may begin being processed the same day but will not ship out until the following business day.
From January-August
Items will take one to 1-5 days to be processed.
Next Day Air Shipping Policy
Next Day Air shipping ensures delivery on the next business day. Business days are Monday through Friday, excluding holidays.
Important Note for Friday Orders:
Orders placed with Next Day Air shipping on a Friday, before 2pm, will be delivered the following Monday unless Saturday delivery is specifically requested. Saturday delivery requires an additional fee and must be arranged by contacting our Customer Support team directly at 860-500-1312 before 2pm on Friday.
Does Christmas Light Contractors Ship Internationally?
No, we currently only ship within the United States.
How Much Does Shipping Cost?
Shipping rates are based on the products purchased, factors including weight and number of items purchased.
Can I Pick up my Order?
We strive to make local pickup as convenient as possible. Please note that our products are fulfilled from multiple locations, and while we do our best to keep all items in stock, not every product is available at all locations. If an item you've ordered is unavailable at your chosen pickup location, we will work with you to find the best solution, which may include transferring stock or shipping the item directly to you.
Refunds on Items Sent to Wrong Address
We ship orders to the address provided by the customer. If the customer provides a wrong address and is not able to receive their product because of this, Christmas Light Contractors will not be held responsible for the missing packages. There will be no refunds issued, and no new packages shipped out.
UPS Delays
Christmas Light Contractors is not responsible for UPS delays.
If you have any questions or special delivery requests, please contact us at 860-500-1312. We’re here to help!